Shipping & Returns
Last updated: 21.07.2026
1. Shipping countries
We currently ship to:
Portugal, Spain, France, Germany and the Netherlands.
2. Processing time
Orders are prepared within 1–3 business days after payment is received.
Once your order has been shipped, you will receive a confirmation email with delivery details.
3. Shipping options
Portugal only — CTT tracked shipping, 2 to 4 business days (€4.90)
Spain, France, Germany, Netherlands only — CTT tracked shipping, 3 to 8 business days (€8.90)
Free shipping is available for orders over €120 or more.
Delivery times are estimates and may vary due to postal delays, customs procedures, holidays or other circumstances outside our control.
4. Returns
If you are shopping from the European Union, you have the right to withdraw from an online purchase within 14 days from the day you receive your order.
To request a return, please contact us at info@monamuah.com within 14 days of receiving your order.
5. Return conditions
Items must be returned unused, unworn, unwashed and in their original condition, with all tags, labels and packaging intact.
For hygiene reasons, panties, thongs and other intimate items can only be returned if the hygiene seal, protective liner or original protective packaging has not been removed or damaged.
We reserve the right to refuse a return if the item shows signs of wear, washing, damage, perfume, stains or removed hygiene protection.
6. Return shipping costs
The customer is responsible for return shipping costs, unless the item is faulty or we sent the wrong item.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
7. Refunds
Once we receive and inspect the returned item, we will notify you by email.
Approved refunds will be processed to the original payment method.
Original shipping costs may not be refunded unless the item is faulty or incorrect.
8. Exchanges
Exchanges are subject to stock availability.
If you need a different size, please contact us at info@monamuah.com. If the requested item is unavailable, we may offer a refund instead.
9. Faulty or incorrect items
If you receive a faulty or incorrect item, please contact us at info@monamuah.com as soon as possible and include your order number and photos of the issue.
This does not affect your statutory consumer rights.
1. Shipping countries
We currently ship to:
Portugal, Spain, France, Germany and the Netherlands.
2. Processing time
Orders are prepared within 1–3 business days after payment is received.
Once your order has been shipped, you will receive a confirmation email with delivery details.
3. Shipping options
Portugal only — CTT tracked shipping, 2 to 4 business days (€4.90)
Spain, France, Germany, Netherlands only — CTT tracked shipping, 3 to 8 business days (€8.90)
Free shipping is available for orders over €120 or more.
Delivery times are estimates and may vary due to postal delays, customs procedures, holidays or other circumstances outside our control.
4. Returns
If you are shopping from the European Union, you have the right to withdraw from an online purchase within 14 days from the day you receive your order.
To request a return, please contact us at info@monamuah.com within 14 days of receiving your order.
5. Return conditions
Items must be returned unused, unworn, unwashed and in their original condition, with all tags, labels and packaging intact.
For hygiene reasons, panties, thongs and other intimate items can only be returned if the hygiene seal, protective liner or original protective packaging has not been removed or damaged.
We reserve the right to refuse a return if the item shows signs of wear, washing, damage, perfume, stains or removed hygiene protection.
6. Return shipping costs
The customer is responsible for return shipping costs, unless the item is faulty or we sent the wrong item.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
7. Refunds
Once we receive and inspect the returned item, we will notify you by email.
Approved refunds will be processed to the original payment method.
Original shipping costs may not be refunded unless the item is faulty or incorrect.
8. Exchanges
Exchanges are subject to stock availability.
If you need a different size, please contact us at info@monamuah.com. If the requested item is unavailable, we may offer a refund instead.
9. Faulty or incorrect items
If you receive a faulty or incorrect item, please contact us at info@monamuah.com as soon as possible and include your order number and photos of the issue.
This does not affect your statutory consumer rights.
